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FAQ

How do I place an order?

Follow these simple steps:

  • Select a frame from our collections (filter using color/shape/brand)
  • Click on “Select Lenses” and choose your prescription type: single vision or progressives
  • Enter you prescription and upload an image of it
  • Select your PD (Pupillary Distance)
  • Customize your lenses with our wide variety of affordable add-ons
  • Add to Cart and Check out

Voilà!

How do I order multiple pairs of glasses with different prescriptions?

After adding the first pair of glasses to the cart:

  • 
Click on “Continue shopping”, this takes you back to the main page
  • Choose another pair and enter a different prescription
  • When you’re done, click on the cart icon to check out

How can I track my order once it has shipped?

We will send you a shipment confirmation email with a link from our courier to track your order*
*For more information, please refer to our shipping policy

How do I set up a return?

We offer FREE 30-DAY RETURNS on ALL orders*
*For more information on the exact steps, please refer to our return and refund policy.

Can I contact BenOptical to ask questions?

Of course! If you have any questions, you can contact us as contact@benoptical.com.
Our customer service team will get back to you as soon as possible.